1. Overview
1.1EVI Technologies Private Limited ("EVI Technologies", "we", "us", "our") lets you ask us to delete your "EVIT Charge" account and the personal data associated with it, at any time. This page explains how to make that request, what we delete, what we are required to keep, and how long it takes.
1.2This page supports your right to erasure under the Digital Personal Data Protection Act, 2023 and our Privacy Policy. You can reach it directly at evi-grid.com/delete-account - you do not need to be signed in to the app to read it or to send a request.
1.3The account that is deleted is the EVIT Charge account tied to the mobile number you registered with (application identifier: com.evitechnologies.charge).
2. How to request deletion
There are two ways to ask us to delete your account and data:
2.1In the app - open EVIT Charge, go to your profile / account settings, and use the support or "contact us" option to request account deletion, quoting your registered mobile number.
2.2By email - write to us at support@evi-grid.com from any address, with the subject "Account deletion request" and your registered mobile number, so we can locate and verify your account.
2.3What to include - your registered mobile number, and (if you email) enough detail for us to identify your account. We may ask you to verify your identity (for example, by confirming an OTP sent to your registered mobile number) before we act, so that no one else can delete your account.
3. Before you delete - wallet balance
3.1If your in-app wallet holds an unused balance that you funded, you may request a refund of that balance to your original payment source before or as part of your deletion request, as described in our Refund & Cancellation Policy. Promotional credits, cashback and bonuses are not refundable and are removed with the account.
4. What we delete
4.1On completing a verified deletion request, we delete or irreversibly anonymise the personal data we hold about you, including:
- your account identity - registered mobile number and name;
- your saved vehicle details;
- your saved locations and location data held for your account;
- your push-notification token and device/technical data tied to your account;
- your support tickets and communications (after any open request is resolved); and
- your wallet profile, once any refundable balance has been settled.
4.2After deletion you will no longer be able to sign in, and the account cannot be recovered.
5. What we keep, and why
5.1We are required to retain certain records even after your account is deleted, and we keep only what the law requires, for only as long as it requires:
- Transaction, payment and invoice records - retained to meet tax, accounting, audit and payment-regulation obligations [Data retention period - confirm; commonly up to 8 years].
- Records we must keep to establish, exercise or defend legal claims, or to comply with a legal obligation or a lawful request from a court, regulator or authority.
5.2Wherever possible, retained records are minimised and de-identified so they are no longer linked to you as an identifiable individual beyond what the law requires.
6. Timeline
6.1We will acknowledge your deletion request within 48 hours of receipt and complete the deletion within 30 days, consistent with the Consumer Protection (E-Commerce) Rules, 2020, unless a longer period is required to settle a refund, resolve an open dispute, or meet a legal obligation - in which case we will tell you.
6.2We will confirm to you once the deletion has been completed.
7. Contact and grievances
7.1For any question about deleting your account or data, contact us at support@evi-grid.com.
7.2Grievance Officer - if you are not satisfied, contact our Grievance Officer: [Grievance Officer Name], [Grievance Officer Email] / [Grievance Officer Phone]. You may also complain to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.
7.3EVI Technologies Private Limited, [Registered Office Address], CIN [CIN].